Refund Policy

At DitzHits, we want you to be thrilled with your hobby shop purchases. If something isn’t right, we’re here to help. Please review our refund policy below for details on returns, refunds, and exchanges.

1. Eligibility for Returns

• Timeframe: Items must be returned within 30 days of the delivery date.

• Condition: Products must be unused, in their original packaging, and in the same condition as received. Items that are damaged, used, or missing parts may not qualify for a full refund.

• Proof of Purchase: A receipt, order confirmation, or order number is required for all returns.

2. Non-Returnable Items The following items are not eligible for return:

• Custom or personalized orders.

• Clearance or final sale items.

• Gift cards.

• Opened sealed products

3. Return Process

1. Contact Us: Email us at admin@ditzhits.com or call [insert phone number] within 30 days to initiate a return. Provide your order number and reason for the return.

2. Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and shipping instructions.

3. Ship the Item: Securely package the item, include the RMA number, and ship it to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Inspection: Once received, we’ll inspect the item and process your refund or exchange within 5-7 business days.

4. Refunds

• Approved Refunds: Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.

• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

• Partial Refunds: May be issued for items returned in less-than-original condition, at our discretion.